TERMS & CONDITIONS
IMPORTANT LEGAL NOTICE
Please read these terms and conditions carefully before
using this Website
These Terms are issued by www.franceflowerdelivery.com
1.1 These terms and conditions (Terms) are issued by
www.franceflowerdelivery.com (the Company). They apply to
the entire contents of the websites under the domain name
www.franceflowerdelivery.com (the Website) whether you act
as a private individual and consumer ("Consumer").
1.2 By accessing any part of the Website, You shall be
deemed to have accepted these Terms in full. If You do not
accept these Terms in full, You must leave the Website
1.3 The Company may revise these Terms at any time by
updating this posting. You should check the Website from
time to time to review the then current Terms, because they
are binding on You.
1.4 You warrant that You possess the legal authority to
enter into any agreement and to use this Website in
accordance with its Terms.
1.5 Access to the Website may be suspended temporarily and
without notice in the case of system failure, maintenance or
repair or for reasons beyond the Company’s control.
1.6 The Company reserves the right to modify or withdraw,
temporarily or permanently the Website (or any part of it)
with or without notice and shall not be liable to You or any
third party for any modification or withdrawal of the
2. LINKS TO THIRD PARTY WEBSITES
2.1 This Website may contain hyperlinks to websites operated
by parties other than the Company. The Company does not
control such websites and is not responsible for their
contents, availability or Your use of them. The Company's
inclusion of hyperlinks to such websites does not imply any
endorsement of the material on such Websites or any
association with their operators.
2.2 Any links to third party websites on this Website are
provided solely for Your convenience. If You use these
links, You shall leave this Website. If You decide to access
any of the third party websites linked to the Website, You
do so entirely at Your own risk.
1 ORDERING PRODUCTS
1.1 In these terms and conditions:
1.1.1 "Consumer" means a natural person acting outside
1.1.2 "Products" means any products purchased by you through
1.1.3 “us/our or we” means franceflowerdelivery.com and any of its authorised agents;
1.1.4 "Website" means www.franceflowerdelivery.com
1.1.5 “you/your” means the Consumer or Business who orders
1.2 All orders placed by you are subject to these terms and
1.3 If you are a Consumer you must be over 18 to place an
order via our Website.
1.4 Whether you are a Business or a Consumer, you must have
the legal authority to order any Products via this Website.
1.5 If you order Products from our Website we will send you
an email confirming receipt of your order, your order
number, invoice address, delivery address, description of
Products ordered, the price and quantity of
the products ordered, the expected delivery date of the
products and confirmation of any message to be delivered
with the products ordered.
1.6 Your order is an offer from you to us to purchase the
Products. Our acknowledgement of your order is not
acceptance of your order.
1.7 We shall insist on
receiving payment of the whole of the price for the goods
that you order before your order can be accepted. Once
payment has been received by us we will confirm that your
order has been accepted by sending an email to you at the
email address you provide in your order form. Our acceptance
of your order brings in to existence a legally binding
contract between us.
1.8 Illustrations, photographs, dimensions and descriptions
of Products on our Website are intended as a general guide
to the Products only and do not form part of our contract
with you. Products may vary slightly in appearance from
those depicted on the Website.
3.1 All Products are subject to availability. In the event
of any supply difficulties, we reserve the right to
substitute a Product of equivalent value and quality without
3.2 In the event that we are unable to supply the Products
or any substitute product to you at all, we shall notify you
as soon as is reasonably possible and shall reimburse your
payment in full and in any event no later than 30 days after
the intended delivery date.
3.3 We may deliver certain flower Products in bud to ensure
longer life. Any other special Product information, for
example, shelf life, shall be shown on our Website.
3.4 Some Products, flowers and plants may be harmful or
4.1 The price payable for the Products that you order is
shown on our Website.
4.2 The Website shall detail whether our prices are shown
inclusive or exclusive
of delivery which is charged separately. Delivery costs will
be shown separately in the checkout before you enter your
details for payment.
4.3 If the price of a Product is incorrectly shown and is
higher than stated on our Website we will either send you an
email informing you of the new price and asking you if you
want to proceed with your order or we will cancel the order
and inform you.
4.4 If the price of a Product is lower than stated on our
Website we will send you the Product and charge you the
5.1 We accept payment by credit and debit card. We will not dispatch a Product until we have
received payment from you. If for any reason payment is
refused after we have dispatched the Products we will have
the right to request the payment from you or recover the
Products from you and charge you for our costs in recovering
the Products or seeking further payment.
6.1 We only deliver Products through our certified Florists
network in selected countries which are listed in our main
page. Please note that we are sometimes unable to
deliver selected products to some areas. Where possible we
will advise you of those restrictions before you place your
order. If you would like delivery to those areas or have a
query about where we deliver please contact customer
services for further details as we may be
able to make delivery subject to an additional charge. We
will advise you at the time of your order of any additional
charges to remote areas which are not normally delivered to
6.2 Delivery dates, times and delivery cut-off times shall
be detailed on the Website when you order Products.
6.3 Whilst we agree to use all reasonable endeavors to
ensure that delivery will be on the requested delivery date
or during the delivery period, you acknowledge that actual
delivery will be via a local florist or for certain orders
via third party courier or postal service. In very
occasional circumstances delivery on the requested terms
will not be possible. In such circumstances you will be
given prior notice wherever possible and we shall either
make alternative arrangements. You are requested to allow up to an additional
minimum of 24 hours after the
requested delivery date for delivery to be made.
6.4 We will deliver the Products ordered by you to the
address you give to us for delivery at the time you make
your order. We cannot guarantee when any item will be
dispatched and we are unable to specify a time for delivery.
6.5 Some orders will require a signature on delivery. This
will apply in the case of delivery of certain Products or to
certain locations where a third party is involved, such as
offices, hospitals, Funeral Directors, airports, hotels,
ships and other business locations. The signature of any
person authorised to accept delivery on behalf of the
organization shall be accepted as proof of delivery to your
6.6 You will become the owner of the Products you have
ordered when they have been delivered to you or the
representative of the recipient. You are responsible for any
insurance (where relevant) security after delivery. Once
Products have been delivered to you they will be held at
your own risk and we will not be liable for their loss or
6.7 Neither we, nor our florists network that we
use shall be liable for any failure to perform, where such
failure or delay results from any circumstances outside our
reasonable control including but not limited to any fire,
flood, explosion, accident, adverse weather conditions,
traffic congestion, mechanical breakdown, obstruction of any
private or public highway, riot, government act, act of war,
terrorism, act of God, or from any industrial dispute or
6.8 Please ensure that you enter full and accurate details,
including the address and the postal code, of the recipient.
We will not be responsible for any orders which are not
delivered due to incorrect or incomplete information being
supplied by you.
7 IF YOU CHANGE YOUR MIND - CONSUMERS
7.1 If you are a Consumer and subject to Clause 7.3, by law
you have the right to cancel your contract before you
receive the Products or to return any Products to us within
7 working days after the date of receipt of the Product. It
is your responsibility to take good care of the Products to
ensure that the Products and their packaging are not
damaged. If you have already received the Products from us
and wish to return it please follow our returns policy set
out in clause 10.
7.2 Once you have notified us that you are returning the
Products the cost of the Products will be re-credited to
your credit or debit card as soon as possible and in any
event within 30 days of your order provided that the
Products in question are returned by you and received by us.
If you do not return the Products delivered to you or you do
not pay the cost of returning them we shall be entitled to
deduct the direct costs of recovering the Products from the
amount to be re-credited to you.
7.3 Your right to cancel as specified in Clause 7.1 shall
not apply to:
8 IF PRODUCTS ARE DAMAGED OR FAULTY
8.1 Because of the perishable nature of many Products you
are advised to make any complaint within 2 working day of
the delivery date of your Products.
8.2 We guarantee 3-4 days of freshness for your flowers,
plants or associated items from the date of delivery. If any
flowers arrive damaged, die or wilt within seven days of
delivery you should take a digital photograph of them and
email it to Customers Service or take the
flowers to the florist shop that delivered them and we will
replace the flowers and deliver them to you free of charge.
8.3 If you want to return a Product to us other than in
accordance with clause 9, because it was damaged when
delivered or is faulty, please use our returns policy set
out in clause 11. If you want a refund not a repair or
replacement we will refund you the price and the delivery
costs and the cost of returning it to us. Please send us a
receipt for the return postage costs.
8.4 We will inspect all Products returned to us as faulty or
damaged. If we discover that they are not faulty or damaged
we may recharge you for the Products and the costs incurred
9 IF WE HAVE SENT YOU THE WRONG PRODUCTS
9.1 If we send you a Product that you have not ordered
please use our returns policy set out in clause 10. If you
return it to us we will refund the price, the original
delivery costs and the cost of returning it to us.
10 RETURNS POLICY AND COMPLAINTS
10.1 If you are returning a Product in accordance with
clauses 9 or 10 or you have a complaint please contact the
Customer Services team by email. You will then
be given a returns reference number or customer service
issue number (as appropriate). You must quote this number in
all correspondence. Each return will be dealt with
individually and the most appropriate action agreed with
10.2 Where Products are being returned to us we advise you
to return Products by a secure postal method to the address
given to you by our customer services representative and
obtain a receipt as proof of returning it to us. If you have
difficulties returning the Products, for example, by reason
of their size, please contact us to arrange
a suitable solution.
10.3 If you do not use the returns reference number on all
correspondence it may delay our response to you.
11 CANCELLATION BY US
11.1 We reserve the right to cancel the contract between us
11.1.1 we have insufficient stock to deliver the Products
you have ordered; or
11.1.2 the price or description of the Products was listed
incorrectly due to a typographical error or an error in the
pricing information received by us from our suppliers.
11.2 If we do cancel your contract we will notify you by
email and refund any sum paid by you to your credit or debit
card. We will not be obliged to offer any compensation for
loss or disappointment suffered by you.
12 OUR LIABILITY
12.1 We will not be liable for any loss you suffer through
failure to use the Products in a normal and proper manner or
through altering or modifying the Products, failure to
follow any guidelines or using the Products in a careless or
12.2 Our liability to you for death or personal injury
caused by our negligence is not limited.
12.3 Our liability to you other than for death or personal
injury caused by our negligence is limited to the cost of
replacement of the Products or refund of the price paid for
12.4 We will not be responsible for:
12.4.1 any other loss you suffer through our failure to
comply with the terms of this contract. In particular we
will not have any liability for any loss that was not a
reasonably foreseeable consequence of our failure to comply
with the contract such as any loss of profit, opportunity or
liability to any third party; or
12.4.2 any failure to deliver Products or delay due to any
event or circumstance beyond our reasonable control.
13.1 If any part of these Terms are unenforceable (including
any provision in which we exclude our liability to you) the
enforceability of any other part of these conditions will
not be affected.
14 EVENTS BEYOND OUR CONTROL
14.1 We shall have no liability to you for any failure to
deliver Products you have ordered or any delay in doing so
or for any damage or defect to Products delivered if caused
by any event or circumstances beyond our reasonable control
including, without limitation, strikes, lockouts and other
industrial disputes, breakdown or systems or network access,
flood, fire, explosion or accident.
15.1 You acknowledge and agree to be bound by the terms of
16 ENTIRE AGREEMENT
16.1 These Terms together with our current Website prices,
to the supply of the Products to you by us. If you require
any change please make sure that you ask for these to be put
in writing. In that way we can avoid any problems
surrounding what us and you are expected to do.
Orders for next
day delivery must be placed & payment confirmed by 12 am on the previous day.
Deliveries will be made Monday – Saturday only, between 9am
and 6pm. We cannot guarantee specific delivery times. We do
not deliver on Sundays or on public holidays or Fridays
(Arab Countries). Products will
be hand delivered from our network florists.
We are unable to deliver to APO addresses, PO Boxes, Hospitals,
Hotels, Arriving/Departing ships or plane etc
Some destinations require an extended delivery lead
time of 2 working days:-
To avoid problems or delays with delivery, please ensure
that you have included the full address details, including
accurate postcode of the intended recipient and telephone
valid number, together with your daytime contact telephone number
or e-mail address so that we can notify you in the event
that any delivery problems are encountered.
In the case of delivery to certain locations, where a third
party is involved, such as offices, hospitals, Funeral
Directors, airports, hotels, ships and other business
locations, the signature of any person authorised to accept
delivery on behalf of the organisation shall be accepted as
proof of delivery to your chosen recipient. Please be
advised that some products are unsuitable for delivery to
Funeral Directors, Hospitals, airports or ship.
Please note that the florists network is only responsible for
delivering to the address you quote (or to a neighbour if no
one is at home) we regret that where the goods have been
correctly delivered we cannot accept responsibility if the
intended recipient has moved, or lives elsewhere, and the
actual receiver refuses or fails to return item(s). Where
the carrier is unable to find someone to accept delivery
they will deliver to a neighbour, leave in a secure location
or leave a card at the address for the recipient to make
17.1 Before placing your order, please review delivery
cut-off times & prices.
Orders may be amended or cancelled up to 3 working days
before the intended delivery date. Because of the perishable
nature of most products and in order to assist us in
resolving any complaints quickly and to our mutual
satisfaction, we advise you to make any complaint within 1
working day of the date of delivery or intended delivery of
France flower delivery service Team.